(EXAMPLE: 'PACKAGING AUTOMATION')

WESTROCK PULSE PACKAGING SURVEY

The Impact of COVID-19 on Consumer Attitudes Toward Packaging

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CONNECTING PEOPLE TO PRODUCTS® IN CHALLENGING TIMES

We regularly conduct our own consumer insights research to keep our customers informed about changing consumer preferences for packaging and its impact on purchase behavior, product satisfaction and brand trust.

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HOW HAVE PACKAGING PREFERENCES CHANGED DURING COVID-19? 

The purpose of the WestRock Pulse Packaging Survey is to measure consumer preferences for packaging. We ran our regular consumer insights study in November 2019, and so we replicated it in September 2020 — with a few additional COVID-19-specific questions — to find out exactly how the pandemic has impacted the relationship between consumers and packaging (spoiler alert: we’ve gotten closer). 

PACKAGING IS PLAYING AN INCREASINGLY VITAL ROLE IN CONSUMERS' LIVES.

Our data show that as consumers juggle the many impacts of COVID-19 on their lives, they want packaging to be safe, sustainable and provide a unique brand experience.

The Role of Packaging During COVID-19

During the COVID-19 pandemic, packaging is playing an increasingly vital role in consumers’ lives. Our data show that as consumers juggle the many impacts of COVID-19 on their lives, they want packaging to be

  • Safe
  • Sustainable
  • Provide a unique brand experience
  • And be convenient

Our data also show that when brands deliver on these packaging attributes, it can have a positive impact on consumer purchasing behavior, product satisfaction and brand trust—in some ways even more than before COVID.

Pulse Safety Icon
Safety First
Pulse Safety Icon
Safety First

In a COVID-19 world, consumers want packaging to connect them to products safely - and consumers have high expectations when it comes to safety. 

78% say packaging products using materials that keep me and my family safe impacts brand trust (+5pp from 73% in Nov. 2019)

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Sustainable Balance Icon
A Sustainable Balance
Sustainable Balance Icon
A Sustainable Balance

Amid the COVID-19 pandemic, 82% of consumers agreed that it is important for brands to balance safety and concern for the environment when designing their product packaging.

65% say packaging that can be easily reused or repurposed impacts product satisfaction (+11pp from 54% in Nov. 2019)

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Brand Experience Icon
Brand Experience
Brand Experience Icon
Brand Experience

Several features related to packaging aesthetics saw significant gains in impact on consumer purchasing decisions from 2019 to 2020.

57% say packaging that communicates the brand or company’s core values and purpose impacts product satisfaction (+9pp from 48% in Nov. 2019)

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Convenience Icon
Convenience
Convenience Icon
Convenience

In a COVID-19 world, consumers also want packaging to connect them to more convenient experiences.

77% say packaging that is intuitive to use impacts product satisfaction. (+9pp from Nov. 2019)

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The Role of Packaging During COVID-19

During the COVID-19 pandemic, packaging is playing an increasingly vital role in consumers’ lives. Our data show that as consumers juggle the many impacts of COVID-19 on their lives, they want packaging to be

  • Safe
  • Sustainable
  • Provide a unique brand experience
  • And be convenient

Our data also show that when brands deliver on these packaging attributes, it can have a positive impact on consumer purchasing behavior, product satisfaction and brand trust—in some ways even more than before COVID.

Data for select European countries available upon request from your WestRock partner.

MAKING THE CONNECTION

Our data also show that when brands deliver on these packaging attributes, it can have a positive impact on consumer purchasing behavior, product satisfaction and brand trust—in some ways even more than before COVID-19.

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WestRock Pulse Packaging Survey is an ongoing tracking study designed to measure how this rapidly changing landscape may affect consumer perceptions, attitudes and behaviors about packaging. 2,024 consumers were surveyed online: Nov. 2019 (pre-COVID-19) n = 1,002; Sept 2020 (mid-COVID-19) n = 1,022

 

Read WestRock Chief Marketing Officer Margaret Herndon’s insights on the impact of COVID-19 on consumer attitudes towards packaging.