Keeping Your Lines Running, Optimizing Your Performance.

WestRock is committed to providing top-tier support through a full range of services including parts, technical support, installation and more. Keeping your operations running is our goal. That’s why our dedicated team is available 24 hours a day, 7 days a week. 

WestRock's Parts and Services offerings present two tiers to support your automation platform:

–  Resolving immediate operations disruptions quickly to return your system to full productivity quickly.

–  Preventing disruption by deploying proactive interventions, keeping your operations running smoothly for the long-term.

Parts

Quality Parts To Keep You Going.

WestRock offers a comprehensive catalogue, ranging from common wear parts to critical custom components. WestRock maintains a robust inventory to enable quick delivery and minimize potential downtime. We know what downtime costs you, so our team works around the clock to deliver quickly – same-day if possible. We offer:

• Replacement parts engineered for WestRock and preferred partners' equipment to keep your operation running smoothly
• Spare parts kits so you have what you need on hand whenever you need it.

Technical Support

Assistance Anytime, Anywhere

When you need support, you need it on your terms. Our skilled and cross-trained technicians provide support to get you back up and running as quickly as possible. There are several different ways to engage our experts to solve the problem, depending on your situation: 

• Call us any time, day or night: Talk through your specific challenge with one of our experts
• Leverage our technicians’ expertise: Augmented reality-enhanced collaboration tools enable remote diagnostics and assistance, putting our experience in your operators’ hands  
• Deploy a Field Service Technician on site: Globally positioned to get you running quickly