(EXAMPLE: 'PACKAGING AUTOMATION')

Strategic Management Offers You

At WestRock, we believe customer satisfaction is the key to success.

Because we know every customer benefits from a single point of contact, we are prepared to support you with a dedicated account manager. Because we operate our own recycling facilities and paper mills, we are uniquely qualified to manage your recycling programs.

Domestic Fulfillment

Domestic Fulfillment

Domestic Fulfillment

WestRock offers extensive service throughout the United States

Our domestic fulfillment team manages your recycling loads from destinations within the U.S. using rail and truck transportation, coordinating:

  • Movement from internal suppliers to internal and external suppliers
  • Movements from external suppliers to internal and external customers
  • Supplier delivered, customer pick-up and WestRock-arranged freight

Export Fulfillment

Export Fulfillment

Export Fulfillment

Extending our services to the global marketplace.

We understand shipping to and receiving loads from foreign destinations are involved processes, which is why our export fulfillment services help manage:

  • Recycling loads from the U.S. to foreign destinations using rail, truck and ocean freight
  • Recycling loads from foreign origin to foreign destinations using rail, truck and ocean freight
  • Transactions covered by any freight basis required by the customer
  • The necessary documentation for each country of destination and for each shipment, gathered in a centralized system which is accessible to all interested parties

Transportation and Trucking Services

Transportation and Trucking Services

Transportation and Trucking Services

From point A to point B, efficiently.

We understand the importance of cost mitigation when it comes to transportation. Which is why the trucking and rail services we provide are built to:

  • Keep costs low
  • Secure and manage reliable carriers
  • Track your orders and transportation schedules

Strategic Accounts

Strategic Accounts

Strategic Accounts

Committed to working with you.

The strategic accounts teams collaborate with you to provide solutions that offer a mutually beneficial partnership. Our fulfillment team helps manage any loads that:

  • Are sourced from large and recognized organizations
  • Are delivered to internal and external customers
  • Have ownership changes at the pickup location
Our national accounts teams are comprised of dedicated account managers who work to serve as one point of contact for all business matters. They offer comprehensive U.S. coverage and multi-material management, downstream audits and industry training.

External Sales Management

External Sales Management

External Sales Management

Together, We Win

The external sales accounts team collaborates with you to provide solutions that offer a mutually beneficial partnership.

Consists of dedicated city, state, and region based sales representatives and account managers, both in the U.S. and Canada, that are your one point of contact for all business transactions in both purchasing and selling of material. They offer comprehensive coverage in locations with and without WestRock recycling facilities and have multi-grade material management capabilities. 

Self-Service Web Portal

Self-Service Web Portal

Self-Service Web Portal

Dedicated automation and business controls.

Our self-service web portal provides information to customers, vendors, suppliers and freight-forwarders regarding their loads, including delivery and payment information. Additionally, the portal supports:

  • Supplier uploads of container photos for export transactions
  • Reviewable export documentation required for each export transaction, easily accessible by customers
  • Customers who utilize drop trailers

Access our web portal here.